Guarantee / Warranty
PILLO1 Guarantee and Warranty Information
30 Day Complete Satisfaction and Pain Relief Guarantee Details:
PILLO1 ®, a product of Hall Innovations, LLC is offering its customers who purchase the product a limited, conditional 30 day money back guarantee- that it will help relieve your neck pain, give you the ultimate comfort you have always dreamed about in a pillow, and that you will be completely satisfied with our PILLO1’s revolutionary design within the first 30 days, or we will issue you back a full refund of the pillow price minus a 20% Refund fee with the following requirements:
· You need to call us by the 30th day of the original delivery date
· You need to postmark the return by the 30th day of the original delivery date
· You need to include the original proof of purchase which includes the date and amount of purchase as well as a return authorization form
· You need to return PILLO1® in its original box and packaging
· You will need to pay for the return shipping or be responsible for delivering to your original purchase location
a) For online purchases, please send to 2829 Townsgate Ave, Suite 300 Westlake Village, CA 91361. A tracking number must be provided to PILLO1 customer service before your pillow is returned. If your pillow is returned with no tracking number, no refund will be provided.
· You need to return PILLO1 in good and satisfactory condition. PILLO1 cannot be returned if it shows any significant signs of abuse, tearing, stains or neglect. Additional PILLO1 accessories (extra case, travel bag, etc.) will be not be eligible for a refund.
PILLO1’s Exchange Policy:
PILLO1’s mission is to improve the quality of peoples lives through better sleep. We are dedicated to provide a pillow with comfort, support and a design that facilitates the body’s healing and wellness. If for whatever reason, you have chosen the wrong size or have received PILLO1 as a gift and are unhappy with the fit, we will happily exchange it for you. Please phone our office on 805.371.8883 so we can discuss the return of your PILLO1 and the exchange for the preferred size (each PILLO1 comes in three sizes). Please keep in mind that we will only be able to offer one exchange per customer and need to receive the item to be exchanged before shipping the revised size. The customer is responsible for return shipping costs. Please note, once the size is exchanged, the pillow cannot be returned or refunded and also losses it’s eligibility for the original offer of a 30 day-unconditional money back guarantee.
Consistent with the Disclaimer written below, found on our website, and accompanying our product, PILLO1 is not a medical device, is not prescribed in any way by Hall Innovations, LLC, Dr Raymond Hall, DC, or any of its owners or affiliates, sales representative or other personal associated with the company and is certainly not meant to substitute for a medical diagnosis, advise, counsel, treatment or any other modality. PILLO1® ’s limited, conditional 30 day money back guarantee is and only should be viewed as a marketing strategy to help customers make a decision to purchase PILLO1 and that if they are not completely satisfied with the PILLO1 product, whether it be that it doesn’t help to relieve their pain or for any other reason whatsoever, they can return it within 30 days and receive a full refund with the above conditions and requirements.
If you have any questions, please contact our customer service department at 1-877-4PILLO1.
PILLO1® Disclaimer: We believe PILLO1® has significant health benefits, however, it is not a medical device. Please consult with your physician prior to the use of PILLO1® if you have persistent or recurring headaches, insomnia, stiffness, pain, or any other medical conditions including but not limited to surgical or other procedures performed on or to the head, neck, spine, or shoulders that may or may not require medical attention, special sleeping supports, sterile covers, C-PAP, or any number of other appliances. Also, by the use of or purchasing PILLO1®, you further agree that under no circumstances shall Hall Innovations or its Affiliates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the products or merchandise purchased from Hall Innovations. The foregoing limitation of liability shall apply whether in an action of contract, negligence, or other tortious action, even if an authorized representative of Hall Innovations knows or should have known of the possibility of such damages. By purchasing or using Pillo1, you hereby acknowledge that this paragraph shall apply to all products and merchandise available from Hall Innovations. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
Additionally, nothing contained in the PILLO1® packaging, information or instructions for use is intended to be medical advice provided by either Dr. Raymond Hall, DC, Hall Innovations, LLC and/or any or all of its "Affiliates", i.e., it's employees, managers, agents, representatives, parent companies, subsidiaries or related entities, staff, representatives, or sales team affiliates. Neither Dr. Raymond Hall, DC, Hall Innovations, LLC or any of the aforementioned may be held responsible or liable for the diagnosis, treatment, advice or care of the consumer or any other parties as a result of such person’s purchase or use of PILLO1 ®.